Special emphasis has always been on good customer service work, in order to a client can be more convenient services, but also to better understand and use, "according to special-kai" series of products, we offer the following areas:

1. Technical Advisory
Answers to customers in the use of the system's problems. Under normal circumstances, can guide customers through the phone to solve the problem, special circumstances, can spot guidance to customers and solve the problem. To help customers in system upgrades or when doing a good job of evaluation and selection work to develop practical technical solutions, as a good customer's technical adviser. In time for customers to provide the relevant technical information, take the initiative to carry out technical exchanges with customers, improve customer ability to use the system, reducing the failure rate of man-made.

2. Routine maintenance
Regular system for customers to do the inspection work, the work of inspection equipment, and systems set of parameters, the system working environment, the system backup, and so on, cleaning equipment, such as the need to help customers do backup work. Through inspection, failure to promptly discover hidden dangers and take appropriate measures to remove hidden dangers failure to ensure the normal operation of customer systems. With the customer in exchange system to system maintenance and use of the experience, guidance, the proper use and maintenance. If encountered, equipment failures, we are committed, in conditions permitting, engineers will arrive at the scene within 24 hours, the solution to the problem.

3. Supporting management
To help customers establish a comprehensive management system to regulate the use and maintenance of the system processes and technical norms.
The establishment of the configuration files, equipment maintenance and upgrading of files to customers to help decision-making. Responsible for the coordination of manufacturers warranty period, the original equipment manufacturers of maintenance work.

5. Upgrades
To provide system upgrade, expand, transform, and other services. We will adopt a detailed study, the actual situation with customers, clients develop practical technical solutions and reasonable cost plan, and in accordance with the requirements of customers responsible for the implementation of the scene.

6. Customer training
Provide training for customer service, training is divided into two ways, on-site training and focus on training.
Site training will be mainly in the construction process and will be conducted by our company engineer with the actual technology, the installation of project equipment debugging, use and maintenance of a detailed explanation to customers related personnel to use and maintain the system independent of the target equipment.